Privacy Policy
Effective Date: January 5, 2026
Brothers Foundation, LLC (“Brothers,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what we collect, how we use it, and how we share it when you visit our website, contact us, request an inspection/estimate, or communicate with us by phone, email, or text message.
1) Information We Collect
A. Information you provide
- Name, phone number, email address, and address
- Details about your property and requested services (foundation repair, concrete work, inspections, scheduling)
- Photos, documents, and messages you send us (including emails and texts)
B. Information collected automatically (website)
- IP address, device/browser type, pages visited, and basic usage data
- Cookies and similar technologies (see Section 6)
C. Text messaging data
- Your mobile number
- Opt-in/opt-out status, consent records, and message history related to our SMS program
2) How We Use Your Information
We use information to:
- Respond to inquiries and provide estimates/inspections
- Schedule, perform, and manage services
- Communicate about appointments, project updates, invoices, and support
- Send marketing/informational messages if you opted in
- Improve our website, operations, and customer experience
- Prevent fraud, abuse, and security issues
- Comply with legal obligations
3) Text Messaging (SMS/MMS)
If you opt in, we may send you automated or non-automated text messages for:
- Appointment confirmations, scheduling, reminders, project updates
- Customer support
- Marketing and promotions (only if you opted in)
Opt-out: Reply STOP to cancel texts at any time.
Help: Reply HELP for help.
Rates: Message and data rates may apply.
Consent: Your consent to receive text messages is not a condition of purchase.
4) How We Share Information
We do not sell your personal information.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We may share information only as follows:
- Service providers who help us run our business (e.g., texting/phone platforms, email providers, website hosting, analytics, payment processors) and only to perform services for us
- Legal/compliance when required by law, subpoena, court order, or to protect rights, safety, and security
- Business transfers if we are involved in a merger, acquisition, or asset sale (information may be transferred as part of that transaction)
SMS / Mobile Data Sharing (important)
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services needed to deliver messages.
- If we describe information sharing elsewhere in this policy, all such categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
5) Data Retention
We keep personal information only as long as reasonably necessary for:
- Providing services and support
- Maintaining business records
- Compliance and dispute resolution
Retention periods vary depending on the type of information and legal requirements.
6) Cookies, Analytics, and Advertising
We may use cookies and similar technologies for:
- Basic site functionality
- Analytics (understanding site performance and usage)
- Advertising measurement (tracking whether ads lead to calls/forms)
You can control cookies through your browser settings. Blocking some cookies may affect site functionality.
7) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8) Your Choices and Rights
You can:
- Request access, correction, or deletion of certain personal information (subject to legal and business record requirements)
- Opt out of marketing emails by using the unsubscribe link (if included) or contacting us
- Opt out of texts by replying STOP
9) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
11) Contact Us
Brothers Foundation, LLC
419 N Riverside Dr, Fort Worth, TX 76111
817-320-2556
[email protected]